SECU Credit Union

Reviews

• ★ ★ ★ ★ ★
  John was amazing today. I've been waiting for a new card to come in the mail but after 2 weeks of waiting I decided to stop in. He helped me cancel the card that was MIA, he shredded my old compromised card and issued me a new card. He even went the extra mile to help me resubmit paperwork for a fraudulent charge. I was in an out of there in less than 20 minutes. He was very polite and efficient. This branch has always been pleasant to visit.
  By Patricia DelGavio, December 01, 2017
• ★ ★ ★ ★ ★
  I rarely take the time to write a review and usually only when I have something negative to say. Today my 18 year old son and I went into this SECU office to inquire about him getting him a credit card, and we met with Valerie. I wasn't sure what the right thing to do would be - make him an authorized user on my credit card, sign him up for his own credit card, give him a Debit account, etc.. I went in pretty ignorant and in need of help and advice. Valerie could not have been more helpful. She was just wonderful and patiently explained everything in detail, offering advice on what the best options would be. When I didn't understand some of the details, she drew diagrams that visually helped me understand. I was also interested in opening up my own credit card since our Citi card gives 1% cash back with a cap, while SECU's cash back credit card gives back an unlimited 2%. She told me about credit card options other than the cash back card, such as the Signature Card which allows for either cash back or rewards. She did all of the work for us, and we walked out as members, with a debit card for my son in hand, and a student credit card in the mail. I am so impressed with SECU and in particular with the wonderful lady named Valerie who helped us today. Thank you!!
  By Jennifer McGreevy, November 10, 2017
• ★ ★ ★ ☆ ☆
  Disappointed with the new off-site reality-show ATM-robot-style tellers. Makes it difficult to to have tailored currency transactions. Not to mention everyone around hears your business. My understanding is that many SECU offices are moving in this direction. I'm also told that ATMs can tailor mixes of note denominations but where are these machines??
  By Rod Rodgers, November 04, 2017

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